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FAQ

Letter Your Legacy Questions

What are your Letter Art prices?
Standard Framed Name- $99.99
Premium Framed Name – $124.99
Sepia Photo Upgrade (not per photo) – $5
Signature Boards (only available in Premium Frame)-$229.99
Shipping Standard Frame or Canvas – $18 for 1 frame and $3 for each additional frame
Shipping Signature Boards – $25

Where do you get your Letter Art photos? All of the unique Letter Art photos have been taken on family trips over the US and in Europe and Israel. Every Letter Art photo was taken by a member of our family and they are only available through Letter Your Legacy. 
Do you offer color or sepia photos? 
We do offer sepia Letter Art photos for an additional $5 (not per photo). We do not offer color photographs. In order to decipher that each photo displays a letter there must be a certain level of contrast, and that level is not achieved in a color photo.
Will my photos discolor over time? 
We use neutral pH matte board and photo safe tape to ensure the life long quality of your unique Letter Art keepsake.
What size are the Letter Art photos?
Each unique Letter Art photo is displayed behind a 3 1/2” square cutout on neutral Ph matte board.


How big are the frames? The size of the frame depends on the number of letters in your name or inspirational word.
 

Standard Framed Name Sizing

3 Letters = 11 1/2” x 17 1/2” 

4 Letters = 11 1/2” x 22” 

5 Letters = 11 1/2” x 25 1/2”

6 Letters = 11 1/2” x 30”

7 Letters = 11 1/2” x 34”

8 Letters = 11 1/2” x 38 1/2”

9 Letters = 11 1/2” x 42”

10 Letters = 11 1/2”x 46”

Premium Framed Sizing

Rustic Brown, Black, Sunset Rope, Brown Antique and White Frames: Add approximately 2" to the standard frame sizing. 

Tuscan, Etched Bronze, Barnwood: Add approximately 4" to the standard frame sizing.

*Premium Tuscan is the largest frame we carry. 

Signature Board Size(approx.)
 3-10 Letters – 27" X 39" 

How many letters can my word or name be? 
3 – 10 letters.


What if I need more than 10 letters? If you would like your Letter Art to be more than 10 letters or less than three please contact us at letteryourlegacy@sbcglobal.net for a custom order quote. 

Maximum length is 11 letters for a Standard Frame only. 


Can I order my Letter Art by phone? No, you must place your order through the online system. This is to ensure proper order placement and delivery. 

Please call 888-494-7041 if you are having trouble using the website.


When will my order be shipped? We ship most orders within 24-48 hours. We ship via UPS Ground which takes between 1-6 days.


Can I rush ship my order? If you need your order made and shipped before our designated shipping date we will rush produce your order for an additional $20. For overnight shipping services, additional shipping costs will apply. To have your Letter Art rush shipped, please email letteryourlegacy@sbcglobal.net before placing your order. Or call us at 888-494-7041.


Do you offer Letter Art gift certificates? No, We do not offer gift cards.


What is your return policy? We have a 100% money back guarantee on all of our frames. If for any reason you are not satisfied with your order, you can just ship it back to us and we will refund you your purchase price excluding shipping and handling. Please call and let us know before returning your frame. 


Who can I contact with questions about my order? You can contact our sales team at letteryourlegacy@sbcglobal.net with any questions regarding your order.


What is the average turnaround time? Our letter art keepsakes ship every Monday. Once shipped, most orders take between 3 and 5 days to arrive, depending on your location.


Do you ship outside the continental US? In addition to the continental US, we do ship to Canada, Mexico, Alaska, and Hawaii.


Can I send my name art design to another person? Yes, during the checkout process there will be an option to provide a shipping address that is different than the billing address. 


What carrier do you use for shipments? We mail all of our letter art designs using UPS ground shipping.


Can I buy just the Letter Art photographs? No, we do not sell the letter art photographs by themselves at this time.


Do you offer a discount for multiple frames ordered? We do offer a discount for individuals ordering 3 or more framed legacies. To receive the discount email us at letteryourlegacy@sbcglobal.net before you place your order to receive the coupon code.

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